cko999 Terms and Conditions

These terms and conditions ("Terms") apply to the cko999 platform and all of its associated services. By accessing the cko999 website or mobile platform, opening an account, or using any service, you are deemed to have read, understood, and agreed to these Terms.

The following terms used in this document have the meanings set out below:

• "Platform" refers to the cko999 website, app, and all associated digital services.
• "User" or "Member" refers to any person who has registered with cko999 or is using the platform.
• "Account" refers to the personal online profile created through registration.
• "Balance" refers to the total amount held in a user's account.
• "Bonus Funds" refers to additional credits granted under promotional offers.

To open an account with cko999, users must complete the designated registration form fully and accurately. All information provided at the time of registration must be truthful, accurate, and up to date.

2.1 Single Account Policy

Each individual may create only one account. Opening multiple accounts under the same name, from the same device, or from the same IP address is strictly prohibited. If this policy is violated, all accounts and any balances held in them may be forfeited.

2.2 Account Security

The user is responsible for keeping their account login details completely confidential. Passwords must not be shared with anyone. Please notify our support team immediately if there is any unauthorized access to your account.

• It is recommended that you change your password regularly.
• Always log out after using a device that belongs to someone else.
• If you notice any suspicious activity, contact support immediately.

2.3 Identity Verification

cko999 reserves the right to verify a user's identity at any time. For this purpose, a national identity card, passport, or other government-issued documents may be requested. Withdrawals may be put on hold until verification is complete.

cko999 is intended for users aged 21 and above only. Use of this platform by minors is strictly prohibited. We may request proof of age at the time of registration or at any other stage.

3.1 Geographic Eligibility

It is the user's responsibility to verify whether using the platform is lawful under the laws of their local area. cko999 must not be used from any region where online gaming is prohibited by law. Full responsibility in this regard rests with the user.

The following policies apply to deposits and withdrawals on cko999:

4.1 Deposit Methods and Limits

Payment methods accepted on the platform are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳200.

• Deposited funds are generally credited to the account instantly.
• If there is a delay due to a technical issue, please contact support.
• Deposits from third-party accounts are prohibited.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 30 minutes and 3 hours to process. Withdrawals can only be made through the same method used for the deposit.

• Identity verification must be completed before a withdrawal can be made.
• Withdrawals may be restricted if active bonus wagering requirements have not been met.
• cko999 reserves the right to suspend withdrawals if fraud is suspected.

4.3 Currency and Conversion

All transactions on cko999 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

cko999 offers various bonuses and promotional offers from time to time. Specific conditions must be met in order to use these offers.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200. The total bonus amount must be wagered 25 times before it can be withdrawn.

5.2 General Bonus Terms

• Bonuses are only withdrawable after wagering requirements have been met.
• Each promotion has a specific validity period; any unused bonus will be cancelled after it expires.
• A maximum bet limit may apply while using a bonus.
• Attempting to claim the same bonus more than once is prohibited.
• cko999 reserves the right to modify or cancel any promotion.

5.3 VIP Program

The cko999 VIP program has four tiers. Tiers are advanced through regular play and cashback is paid out every week:

• Bronze — Weekly cashback of up to 0.3%.
• Silver — Weekly cashback of up to 0.6%.
• Gold — Weekly cashback of up to 0.9%.
• Platinum — Weekly cashback of up to 1.2%.

cko999 is committed to ensuring a fair and transparent gaming experience for all users. Our platform uses Random Number Generator (RNG) technology, which makes the outcome of every game completely impartial.

6.1 Game Fairness

All games operated on cko999 are provided by internationally recognized game providers. No artificial interference with game outcomes is possible. Each session is conducted entirely independently.

6.2 SSL Security

All transactions and personal information are kept secure through SSL encryption technology. cko999 operates as a safe and reliable platform.

The following activities are strictly prohibited on cko999 and any account found to be engaged in such activities will be closed immediately:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or applying bonus-hunting strategies.
• Attempting to find vulnerabilities in the game software or platform.
• Using automated software, bots, or scripts to operate games.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, threatening, or deceiving other users.
• Spreading false information about cko999.
• Depositing or withdrawing through a third-party account.

cko999 reserves the right to suspend or permanently close an account in the following circumstances:

• If these terms and conditions are violated.
• If the information provided is found to be false or misleading.
• If documents requested for identity verification are not provided within the specified time.
• If there is suspicion of fraud or illegal activity.
• If the account has been inactive for an extended period (generally 12 months).

8.1 Account Closure by the User

Any user may close their account at their own discretion. To do so, they must contact support. All pending withdrawals must be processed before the account is closed.

cko999 believes in responsible gaming. Gaming should be a form of entertainment, not a way to resolve financial problems. We encourage our members to set their own limits.

• Do not bet more than you can afford to lose.
• Do not treat gaming as a source of income.
• Do not use money set aside for other essential expenses on gaming.
• If you notice signs of addiction, please use the self-exclusion feature.

To learn more about responsible gaming, please visit our Responsible Gaming page.

cko999 gives the highest priority to protecting users' personal information. Information collected at the time of registration is used solely for account management, identity verification, and service improvement.

10.1 Data Collection and Use

• Personal information is not sold to third parties.
• Information may be provided to government authorities when required by legal obligation.
• All data is protected by SSL encryption.

To learn about our detailed policy on data collection and use, please visit the Privacy Policy page.

cko999 accepts no liability in the following situations:

• If a game or transaction is disrupted due to issues with the user's internet connection or device.
• If the website is temporarily unavailable due to a technical error.
• For losses arising from user negligence or insecure handling of account credentials.
• For delays caused by system failures of third-party payment providers.

cko999 reserves the right to change, amend, or update these rules and terms at any time. For significant changes, users will be notified via their registered email or through platform notifications.

Continued use of the platform after any changes will be considered as the user's acceptance of the revised terms. It is therefore advised to review this page regularly.

12.1 Law and Jurisdiction

Any dispute relating to these terms will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, action will be taken in accordance with applicable law.

12.2 Contact

If you have any questions or queries about these terms, please contact us:

• Via 24/7 live chat — support is available in Bengali.
• Email: [email protected]